Order Status
We Send "Shipment" Emails During Our Working Hours For All Shipped Orders, Be sure to check your spam folder
At the same time your Order Status within My Account will update to Complete & your ICE Points will become available (If you created an account during checkout)
KEY:
Order status:
- "Pending" = Bank transfer / Phone order. awaiting payment / awaiting processing update
- "Processing" = Payment accepted & is due for completion & dispatch
- "Complete" = Order has been completed & dipatched
- "Cancelled" = Issue with payment, please try again
*NOTE: All order status's are updated during our working hours, MON - FRI 10am - 4pm
Pending > Processing > Complete
Your bank statement for card payments will read: ICE SHOP