*We accept returns & will refund appropriately according to the issue of the product(s), we do also require the product(s) to be returned in as new condition, unused & unopened.

*If your product is damaged, we do not always require a return if the issue is obvious, yet we would still require photographic evidence.

*Checks will be made, especially with smoking paraphernalia.

*All returns must reach us within 14 days from the date you received them, outside of the UK we allow 30 days.

*We will not refund return postage unless an error was made our end, in which case we can generate a returns label for you.

*We will refund in full or part thereof payment direct to your bank account within 3-5 business days of reciept.


Please return to:

ICE Returns

Unit 2, 26A Marsh Green Road West

Exeter, UK



Ensure you include your order number & reason for return with the package.


Buy with confidence, Buy with ICE Head Shop !!.

Please contact us for our returns address